So when I tried to get my phone fixed, I had an issue with Singtel's customer service. This time round, I have some (minor) problems with my USB modem - Huawei E169, I have an issue with Singtel's customer service.

Not knowing whether it's common or not, I called up the Singtel's customer service, 1626. I've called them 3 times at least, and they told me to do the same things over and over again.

i. Check the configuration/setting

ii. Unplug the USB modem and plug that in again

iii. If the problem persists, uninstall the application and reinstall it

iv. If the problem persists, try the device on other laptops

v. If the problem persists, it could be the device's problem. Bring the Macbook down to Hello! shop and the technician will check for me. If really it's the device's problem, get the device exchanged.

I did confirm with the operator that there will be technicians in the Hello! shop, and YES was the answer that I got.

Great. So the problem does persist, sometimes. I thought I would bring it down to the Hello! shop, so I visited the Hello! shop in West Mall. But they couldn't do anything for me. Apparently there's nothing shown in the system.

I told him, "I was told to bring my Macbook and the device down to any of the Hello! shop to let the technician check on them. If it's the device's problem, then they'll replace a new one for me."

"There's nothing written in the system here about exchanging for a new device."

I asked, "Erh, I just want the problem solved, instead of wanting a new device."

"But there's nothing mentioned here."

I asked, "There's nothing shown in the system, so you can't TRY to help me solve the problem?"

"It looks that it works perfectly fine to me NOW. I have nothing to based on."

I asked, "Is there any technicians that can attend to me?"

"We dont have technicians in Hello! shops, all of us are frontliners, so we dont really know the technical problems. There isn't any technician in the Hello! shop."

I asked, "But this is what the operator told me to do, to come down to Hello! shop and have my Macbook and device checked."

"You dont have the correspondence with the operator, so we won't know what did he tell you."

I asked, "So if the problem arises again, what should I do?"

"Call 1626."

Great. And in the end, I said-

"The customer service is not always giving the right information, and they don't always keep the record of our problem/complain in the system. And when the customers go to the Hello! shop, the frontliners won't know what happened, and will have nothing to base on. It's always like this. It's like the units in Singtel are so disconnected. This is causing so much trouble to the customers."

Guess what he said?

"Then I look forward for you to join Singtel, and solve this problem for us."

CRAP! I was hoping that he said something like, "Oh we'll try to improve on this." He showed no respect to the customer >.<

Seriously, my problem isn't big at all. It's just a small issue. I can still get connected to the network - after trying a few times. And it doesn't drop that easily too. The speed was alright and everything else works fine.

I just wanted to find out whether is it common that we have to try connecting a few times (and getting that error message "Could not negotiate a connection with the remote PPP server. Please verify your settings and try again.") before getting onto the network.

I just needed to know if there's anything I could do to get rid of that. If there is not, then just tell me that it works like this. I just wanted it to be rectified if it's rectifiable. I am not really coming for a whole new device. Oh please.

And I have to go through all these to get that shit. Damn.

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